Competitive Advantage

Software solution for building platform-independent multimedia communication servers.

· Irisa is designed from the ground up as a multimedia communication server able to handle all forms of electronic communication technologies : IVR, Web, Minitel, Fax, SMS Messages, Call Centers with ACD and PBX capabilities, etc.

· Based on Datamedia’s innovative Interaction Management Model (IMM)

· Irisa provides tools for development, system supervision/administration, and managing statistics for all media.

· Irisa software is available for the main UNIX and Windows operating systems. Having installed in one particular environment, the customer is free to change.

· Irisa is structured to be open and scalable : the software supports an unlimited number of interactions across multiple server platforms with multiple operating systems, and with multiple networking and telecommunications connections. At any time, the customer can upgrade his system in terms of features, media, platform, network connections and number of users.

· Irisa is exceptionally suited to the development of Multimedia Call Center services. Its Software PBX (“Private Branch eXchange”) and the Multimedia ACD (“Automatic Call Distributor”) modules are designed to seamlessly integrate with all other Irisa components and offer exclusive advanced features such as intelligent routing and multimedia switching. The effective combination of these modules enables the implementation of highly featured PABX systems for small businesses as well as the complex development of mission-critical Multimedia Call Centers with hundreds or thousands of agents. The exclusive and unrivalled Irisa telephony solutions provide services and features far superior to traditional Computer Telephony Integration (CTI) systems.